Job Responsibilities:

• Responsible for overall support and management of dealer after-sales service, promptly responding to and resolving issues, following up on issues and managing the full process of service closure to ensure customer satisfaction.
• Serve as the communication window for after-sales service and dealers, coordinate internal resources with the sales department to address after-sales difficulties for major clients.
• Responsible for reviewing and coordinating returns from dealers and effectively transmitting data internally.
• Handle dealer service complaints and technical issues to ensure quick and effective resolution of customer problems.
• Regularly organize dealer service meetings, collect dealer Voice of Customer (VOC), analyze customer issues, and promote internal optimization closure.
• Participate in and cooperate with the department's specialized initiatives for service improvement, including system optimization and process improvement.

Job Requirements:

• Educational Background: Bachelor's degree or above.
• Major: No specific requirement.
• Work Experience: Experience in the service industry is preferred.
• Knowledge Requirements: Some understanding of electronic products.

Abilities and Qualities:

• Possess a strong sense of service and work diligently and responsibly.
• Proficient in office software applications.
• Able to engage in daily English oral communication.
• Have good stress resistance.
• Other requirements: Strong communication and collaboration skills.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person